Questions
Do you have a “brick and mortar” store?
No, unfortunately we do not have a “brick and mortar” store. We run brickbubble out of our house (which ironically is brick and mortar construction) and sell most of our items via our web store. We do occasionally attend local craft sales as a vendor on occasion if you wanted to see products in person. Here is a bit of information about us – about brickbubble.
Why does it cost $X to ship my product?
Our minimum shipping cost is $16 CAD via Canada Post. We use a tracked package system for security reasons and costs are set by Canada Post. We will send you a tracking number once the shipping label has been created.
If at any time you are wondering about the status of your parcel, please feel free to contact us directly at info@brickbubble.ca and quote your order number and postal code. You will receive a tracking number once your order has been marked as complete.
Due to Canada Post strike we will be shipping with courier services such as Purolator, Fedex or UPS.
Delivery times
We cannot and do not guarantee delivery times. Once the parcel has been dropped off at the shipping service it is no longer in our control. If there is a tracking issue we can create a service ticket but must allow for time for the shipping company to investigate the status of the shipment. This typically takes at least 5 business days to get feedback on the status. We will not act on the order/shipment unless it is confirmed lost.
Terms
Any access or use of www.brickbubble.ca signifies your consent to the following terms and conditions.
Payment
We accept cheque, Bank eTransfer, PayPal and credit card payments. Note that you do not need a PayPal account to pay via PayPal but will require a credit card. When you check out with PayPal, you will be directed to a page that allows you to log into an existing PayPal account or pay by credit card without having to sign up for a PayPal account.
Purchases made through the Brickbubble Online Store are secured through PayPal, the most trusted Internet payment processing company. All personal and credit card information transmitted are handled by PayPal’s secure connection. All personal contact information transmitted to us will not be shared, sold or solicited. Brickbubble only collects information for the sole purpose of order tracking and records keeping of orders placed online. This information is limited to customer name, address, email, telephone number, and IP address.
If EFT or Paypal orders are not paid within 48 hours the submitted order will be cancelled without notice. If you are having issues submitting payment please contact us at info@brickbubble.ca.
Errors and Omissions
If there is a mistake on pricing or shipping costs, you will be notified via email before the order is processed.
Shipping
We ship and sell to Canada and the United States.
We ship via Canada Post and if you are an American customer Canada Post will hand off to the United States Postal Service. Most orders of stocked products will be shipped as soon as possible during regular business hours, Monday to Friday, Mountain Standard time. If we have a delay in shipping your item we will notify you. Custom products can take up to 3-4 weeks to create depending on our workload and the extent of work involved.
If at any time you are wondering about the status of your parcel, please feel free to contact us directly at info@brickbubble.ca
Shipping – Keying Error
If a parcel does not get delivered due to a keying address error on the end customers part we can not be responsible for cost associated for replacing the order or reshipping that order. Please ensure your shipping address is correct. We are a small family company and can not absorb costs due to errors beyond our control. Our shipping is not subsidized like a large corporation.
Custom Products – Payment Terms
All customized products must be paid for in full before we will start any work on your order. If EFT or Paypal orders are not paid within 48 hours the submitted order will be cancelled without notice. If you are having issues submitting payment please contact us at info@brickbubble.ca.
Cancellation of Order
If a customized order is cancelled before 48 hours after payment has been processed we can issue a refund minus a $2 administration fee. If you paid via EFT we cannot refund the transaction fee your bank charges to perform that transaction. Cancellation after 48 hours may result in no refunds on the artwork charge if we have already started the artwork process but we can refund the material costs.
Returns and Exchanges
We kindly ask that you contact us regarding a return or exchange of an item. Customized products cannot be returned. Brickbubble will not accept any returns delivered to us without written communication and agreement prior to return to us.
Brickbubble does not accept or resume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended customers use an appropriate carrier with a tracking or trace system. All charges incurred as the result of an exchange or return is the customer’s responsibility.